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ServiceNow SAM Pro New York release… What’s new?

With the release of New York, ServiceNow introduces new functionalities as well as changes on different packs. In this article, the focus lies on the product enhancements New York brings. 

Manage SaaS license usage and cost – view and plan future purchases
Reclaim licenses and stop payment for unused software, SaaS License Management integrates directly with your Box, Dropbox, DocuSign, G Suite, Salesforce, and Zoom accounts. 

Import financial data to track and optimise software spending 
Track and analyse your company’s financial transaction data for transparency in your software spending. With the Software Spend Detection transactions are automatically identified, enabling you to optimise business processes and reduce costs by consolidating software products with similar functionality. 

Manage SAP license compliance for users with indirect access from other business applications 
The SAP system collects activity data about your users and their transactions, enabling you to manage your SAP license compliance and filter out users with indirect access via third-party applications. Data to help you define rules for user and track activity around potential indirect access. 

Optimise SAP licenses based on user role authorisation
Assign a more accurate named user type to your users based on the roles and functions they perform in SAP to optimise your license. The ServiceNow platform performs an optimisation calculation by comparing the user’s actual SAP assigned roles with the roles in the Named User Type definition. A downgrade option that can cover all the assigned roles of the user is suggested. 

Manage licenses for Microsoft Software Assurance 
Manage license cost and renewals for your Microsoft Software Assurance (SA) licenses. Create an entitlement to track your SA license software rights and during reconciliation, downgrade and upgrade rights are used, to optimise the licenses used for your installed software.

More Microsoft volume licensing agreements are supported: Open License, Open Value, Open Value Subscription, Select License, Select Plus, Enterprise, and Enterprise Subscription Agreements.

Optimise Windows SQL Server license costs 
Optimise your Windows SQL Server license cost with the new Per Core license. Per Core license cores on both the physical server and the virtual cores that support virtual machines and presents a cost-efficient model based on the number of rights used.

Manage Citrix User/Device licenses 
Use the Citrix publisher pack to manage your user and device licenses. Get visibility into the Citrix Per user and device licenses that you own and manage your license compliance. The Citrix Publisher Overview dashboard has been enhanced to include usage information on user and device licenses.

License calculators have been updated to account for third-party software that is delivered using Citrix app virtualisation. The license calculators are licensed based on potential access instead of actual software usage.

Manage IBM ILMT/BigFix Inventory license compliance
Use the IBM License Metric Tool and BigFix Inventory integration to integrate your IBM servers with the Now Platform®, create entitlements and software models, and determine your license compliance by tracking your IBM products and components.

Once the connection with ILMT or BigFix Inventory is successful, historical data is retrieved for the aggregated period set up in ILMT and BigFix Inventory. This data includes products, components, editions, hosts, virtual machines, and license usage.

HR Onboarding: Improve new hire onboarding experience leveraging Asset Management
Automate the process for new hires to request IT assets, track and update the assets, and minimise the risks of delays or missing assets. Improve the new-hire onboarding experience with a base system workflow that automates the fulfilment process for IT hardware, software, and consumable requests. The status of the IT asset is automatically updated as it moves through the fulfilment process until it gets assigned to the requester. 

Discover installed software using file signatures 
Use File-based Discovery to identify software that runs on your UNIX and Windows servers and devices, without the availability of registration information. File-based Discovery looks for files based on attributes such as file name and size. File-based Discovery then compares these discovered files with a set of rules from the Content library to identify installed software. 

Manage compliance for software licenses under management 
As you roll out Software Asset Management in phases, get an accurate picture of license compliance on the set of software models which are under active management, that is, you have completed set-up of these software models, discovered the software installs, and captured all the licenses you own. Exclude from your license compliance reports any software models which are still being worked on or are not being actively managed. 

Get visibility to end-of-life and end-of-support software
Using end-of-support or end-of-life software, no longer supported by a publisher, exposes your organisation to the risk of security threats. Use the Software Model Lifecycle Report to get visibility to end-of-life and end-of-support software. Use the information to mitigate risk to your organization with remediation actions such as buying extended support, planning for software upgrade, or software removal. 

Oracle Java detection with Softline Solutions' probe for ServiceNow discovery

But this is not all there is to it. There is one more new feature that could be part of your SAM Pro installation, regardless of the edition you make use of… and that is the Softline Solutions Probe for ServiceNow Discovery. Oracle Java detection with Softline Solutions' probe for ServiceNow discovery!

Since Oracle changed their Java licensing rules and organisations might be obliged to purchase a commercial license for their Java installations. However, most organisations are struggling to determine the installations of Oracle Java on the build level. Softline Solutions can help to get the details needed with the help of a custom probe and sensor for ServiceNow discovery developed by the ServiceNow experts of Softline Solutions. Interested? Read all about it: www.softline-solutions.nl/en/blog/blog-post/oracle-java-detection-with-servicenow/

Softline Solutions is ServiceNow’s Global Software Asset Management implementation partner and helps organisations to get the most value out of their SAM Professional module.