In the New York release of SAM Pro we saw the first version of SaaS Management within the Now Platform as a result of the Vendor Hawk acquisition. This was already very promising but unfortunately only a limited number of SaaS vendors were supported.
With the Orlando release the capabilities are even more enhanced. ServiceNow can also be used for applications to connect with the Cisco Webex Meetings and Atlassian Jira Software applications to view SaaS license usage, cost, and compliance information on the SaaS Overview dashboard. This enables the organisation to reclaim user subscriptions that have limited to no activity. This full end-to-end management for SaaS applications is now supported for:
Box, DocuSign, Dropbox, G Suite, Jira Software, Salesforce, Webex Meetings, Zoom
If your organisation uses other SaaS applications, we can still assist you. The Orlando release also features the so called “SaaS License Connections”. With the SaaS License Connections we can connect with SaaS applications that don't have base system integrations in SaaS License Management. The low-code framework applies ServiceNow® IntegrationHub and ServiceNow® Flow Designer to connect with a SaaS provider’s API endpoints. Enabling us to download a list of all users, view meaningful usage data, and optimise your SaaS spend by reclaiming unused subscriptions.
Orlando – Software Asset Management release notes