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ServiceNow Rome Release

ServiceNow Rome will be released in a couple of weeks. In this blog, we will share some highlights. Find out what's new in the Rome release when it comes to Software Asset Management, Hardware Asset Management & Cloud Insights.


Software Asset Management



Reconciliation for subscription and consumption based SaaS applications

As part of the new ServiceNow reconciliation framework, you can now view the reconciliation results for your SaaS applications in the license workbench. You can now determine your license compliance by automatically reconciling subscription and consumption based SaaS applications.


BYOL (Bring your own license) for Oracle Database servers

ServiceNow has extended their BYOL license support for Oracle Database servers on AWS and Microsoft Azure. You can determine your license compliance position for these Oracle Database versions that are deployed across various hybrid infrastructures, including IaaS and PaaS:

  • Oracle Database Standard Edition
  • Oracle Database Standard Edition One
  • Oracle Database Standard Edition 2
  • Oracle Database Enterprise Edition


SAP S/4HANA publisher pack

Manage your SAP S/4HANA named user and industry solution (engine) licenses with this new publisher pack. This pack includes support for creating entitlements, software models, license usage tracking and determining license compliance for SAP S/4HANA.


Office 365 license optimisation

ServiceNow has added recommendations and support for downgrading Office 365 licenses to lower-cost licenses and also for removing legacy Microsoft office deployments, based on the Office 365 usage data.


The new user-friendly Software Asset Workspace

ServiceNow has introduced an optional, completely new look and feel with the new user-friendly Software Asset Workspace. This new more intuitive UI comes with some great new features that we will elaborate on in next week’s post.

Software Asset Management Workspace



The new user-friendly Software Asset Workspace

With the Rome release, ServiceNow introduces a completely new look & feel for their graphical user interface. This new user-friendly Software Asset Workspace feels more intuitive and enables efficient working.


The Software asset overview landing page

The new workspace starts with the Software asset overview landing page. This page is the starting point where key metrics, such as compliance trends, true-up costs, potential savings and normalisation rates can be viewed. In addition, you can execute routine tasks such as running a reconciliation or creating entitlements from here, without the need to navigate to those application menus first. Lastly, the page features alerts and notifications with actionable insights. In short, this page features all the key SAM aspects for daily use in one environment.

License Usage View

The license workbench, where compliance information could be viewed in earlier ServiceNow releases, also got a re-do in the Software Asset Workspace. It is now called the License Usage View, and it shows you more detailed license compliance information in a more user-friendly way. You can pin your key publishers so they are at the top of the page. For each publisher a compliance percentage is shown, so you can assess how close to compliance you are for that specific publisher. So, compliance isn’t just a yes or no anymore. To top things off, the view also features when the last reconciliation was run or you can run a reconciliation and view its results. All on the same page.



Guided walk-through Playbooks

A new feature that was added is the Playbook for Software Asset Management. A Playbook is a step-by-step walk-through that guides you through daily SAM activities. Each playbook consists of a list of tasks that you need to perform, status indicators that display the current state of each task and check boxes that indicate where you are in the workflow. You can create your own playbooks that others can use to get guided through a task, or use the already available entitlement creation playbook.